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Descripción general

Online communities provide a place where employees, customers, and partners can engage and collaborate. Learn how to enable communities in your organization, create communities for partner and customers, and gauge participation.

¿Quién debería realizar este curso?

  • This class is designed for experienced administrators who are responsible for setting up, configuring, and managing Salesforce communities in their organization. As a Salesforce administrator, you should have a solid understanding of Salesforce functionality and concepts, and at least six months’ experience using Salesforce.

Cuando complete este curso, podrá

  • Enable communities in your organization.

  • Describe the capabilities of communities and how they work.

  • Create a new community for partner sales.

  • Create a community for self-service support.

  • Keep the community active and engaged with native tools.

  • Measure a community’s success using dashboards.

Lecciones y temas

  • Communities and Scenario Overview
  • Community Managers
  • Community Implementation Process
  • Understanding Licenses
  • Partner Sales Community Objectives and Considerations
  • Review Setting Up a Partner Community Using the Partner Central Template
  • Learn and Review Community Builder in Detail
  • Build a Community Using the Customer Service Template
  • Learn and Review Community Workspaces
  • Learn and Review Community Dashboards
  • Learn About Reputations
  • Learn About Knowledgeable People

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